Daniel Reyes
Front desk coordinator, Riverside Dermatology
Ready Day One
Overall
82overall
Against the 70 bar12 clear of the 70 bar
Five dimensions
Clinical skills76/100
Recognised a red flag mid-call and got a clinician at once, without advising the caller.
Workflow and tools84/100
Booked the visit type the referral called for and confirmed coverage before the day.
Patient communication88/100
Calm and specific with an upset caller, and repeated back what was agreed.
Compliance and safety80/100
Checked two identifiers before discussing an appointment, and took a message when a caller was not on file.
Role knowledge79/100
Knew when a prior authorization was needed; less sure where to submit it.
Why this verdict
- Covered enough of the standard12 of 12
- No area too far below the barLowest 76
- Evidence strong enough to certifyYes
- No answer the standard treats as unsafeNone