Support
Help with your account.
Signing in, assessments, billing and your data, each answered in a few lines.
Signing in and passwords
Forgot it? Choose Forgot password on the sign-in page.
To change your password or turn on two-step sign-in, open Settings.
Your phone number
In Settings, under Account, choose Change beside your number. We send a code to confirm the new one.
Assessments and retakes
Most assessments allow three attempts, a day apart. Your scorecard says what to work on before the next one.
Practice runs are private and never scored for employers.
Hiding your profile
In your profile details, turn off Discoverable by employers. Employers stop finding you until you turn it back on.
Billing
Payments go through Stripe checkout, so your card details never reach us. The Gold Standard Credential is paid once.
Plans and prices are on Pricing.
Checking a credential
Anyone can enter its code at Verify a credential and see its title, status and dates.
Deleting your account takes 30 days.
- 1Today
You ask to delete
In Settings, under Leave MedTality, choose Delete your account and confirm.
- 2Next 30 days
You can change your mind
Your account waits. Sign in and choose Keep my account to stop the deletion.
- 3Day 30
Everything is deleted
Your account, profile and evidence are removed for good.
Want a copy first?
In Settings, under Your data, request an export of your account, profile, evidence and activity. The link works for 7 days.
Only need a break?
Deactivate your account in Settings instead. Nothing is deleted, and you can come back any time.